FAQ
Location
We are located inside the ReadySpaces warehouse at:
15300 Valley View Ave.
La Mirada, CA 90638
Please note: while our address is in La Mirada, we are right on the border of Santa Fe Springs, making us easy to access from both areas.
Our warehouse is conveniently located just minutes from the 5 Freeway, making pickup and returns quick and easy from most parts of Los Angeles and Orange County.
Once your order is confirmed, we will send you detailed pickup instructions before your scheduled pickup date.
Booking and Payment
All rentals are booked and paid for directly on our website. Simply choose your items, select your dates, and check out online.
For photobooth experiences fill out this questionnaire.
If you’d like a custom onsite balloon styling quote, contact us here.
No. A 50% deposit is charged at the time of booking to reserve your items. The remaining 50% balance is automatically charged to the card on file during the week of your event.
Changes are subject to availability. Please contact us as soon as possible if you need to make updates to your order.
Pickup and Return
Monarca Azul is primarily a pickup based rental company, which helps keep our pricing simple and accessible. Flower walls, onsite balloon styling, and photobooth experiences include delivery and professional setup. Delivery and setup fees are calculated based on your event details and shared in advance.
To keep our rentals simple and affordable, most items are pickup only and must be picked up during the scheduled window.
For photobooth and balloon services, our team is scheduled for setup and timing is carefully planned, so we typically are not able to deliver additional rental items as it can impact other scheduled events.
If you are booking a full service setup that includes both balloon styling and a photobooth, we may be able to bring select rental items with us. In those cases, all rental items must be returned by you during the scheduled return window, as we are not able to return later for pickup.
You will pick up your rentals on the Thursday or Friday before your event from 6:00 PM to 8:00 PM, and return them on the Monday after your event from 6:00 PM to 8:00 PM. We will coordinate your pickup time with you ahead of your event to make everything easy.
Late returns are subject to a $50 per day late fee, which will be automatically charged to the card on file.
Failure to pick up your rentals during the scheduled pickup window will still result in the full balance being charged, even if the items are not used.
Transportation
Some items require a large SUV, van, or pickup truck. If special transportation is required, we will notify you.
If you arrive without the required vehicle, we reserve the right to refuse release of the items. No refunds will be issued.
Care of Rental Items
You are responsible for all rental items from pickup until return. Items must be returned in the same condition as received, excluding normal wear.
No. Do not use tape, nails, staples, glue, or adhesives on any rental items. Exceptions are made if you use removable 3M Command products. They must be removed before returning.
Yes, items can be used outdoors. However, they must be protected from weather, water, fire, and extreme conditions.
Cleaning
We clean and inspect all items before and after each rental. Please return items reasonably free of food, wax, confetti, glitter, or excessive debris. Excessive cleaning may result in additional cleaning fees.
Damage/Loss
You are responsible for any damaged, broken, missing, or stained items. Repair or replacement costs will be charged to the card on file.
Any item not returned within five days of the scheduled return date will be considered unreturned and will be charged at full retail replacement value plus tax.
Cancellation and Rescheduling Policy
Because your rental reserves inventory specifically for your event date, our cancellation policy is as follows:
- If you cancel 14 or more days before your rental date, your 50% deposit is non-refundable. However, it may be transferred to a new date, subject to availability.
- If you cancel less than 14 days before your rental date, the full rental amount (100%) is non-refundable, as your items, schedule, and any related preparation have already been secured.
All cancellation requests must be submitted in writing via email.
Any applicable refunds will be processed within 14 days.
We understand that plans can change. Reschedule requests must be submitted in writing at least 14 days before your event date and are subject to availability.
- If requested 14 or more days in advance, we will do our best to accommodate a new date based on availability.
- Requests made within 14 days of your event are not guaranteed and are handled on a case-by-case basis.
- If your new date is unavailable, your booking will be treated as a cancellation and follow our cancellation policy.
Identification and Liability
Yes. A valid government issued photo ID is required at pickup. The name must match the booking.
You assume responsibility for the safe use of all rental items. Monarca Azul is not responsible for injuries, accidents, or damages resulting from use of the rentals.
Agreement and Checkout
Yes. At checkout, you will review and agree to the Terms & Agreements that apply to your booking, whether that includes rental items, photobooth services, or balloon styling.
You will be able to view all terms before completing your reservation. This helps ensure everything is clear and allows us to provide a smooth and professional experience from start to finish.